How to cancel
Sign in, go to Settings, then Billing, and choose Cancel subscription. It takes effect at the end of the period you have already paid for. You can also write to connect@orowork.in from the account owner’s email address and we will do it for you.
There is no cancellation fee and no notice period. You are not asked why, though we would like to know.
What happens after you cancel
- You keep full access until the end of the period you have paid for: the rest of the month on a monthly plan, the rest of the year on a yearly one.
- After that the workspace becomes read-only. Everything stays readable.
- Nothing is deleted the moment you cancel. Your records stay exactly where they are and stay readable.
- You can export your data, or ask us for an export, at any point in the 3 months after the subscription ends.
- If the subscription has not resumed by then, we delete the workspace from our end.
- You can resubscribe at any time and pick up where you left off.
The free trial
Every plan starts with a free trial. No payment is taken during it and no card is asked for to begin one. If you do not choose a plan by the end of the trial, nothing is charged: the workspace simply becomes read-only after a short grace period. There is nothing to cancel and nothing to refund.
When we refund
We will refund you in these situations:
- You were charged after cancelling. We refund that charge in full.
- You were charged twice for the same period. We refund the duplicate in full.
- You were charged the wrong amount. We refund the difference.
- You meant to buy a monthly plan and were charged for a yearly one, or the other way round, and tell us within 7 days. We put it right and refund the difference.
- OROwork was unavailable for a prolonged period during a period you paid for. We refund it, in full or in part depending on how long it was out.
- You paid for your first period, tell us within 7 days that the product is not right for your clinic, and have not used it substantially. We refund that first payment in full, monthly or yearly.
- We ended your subscription for a reason that was not your fault. We refund the unused part.
When we do not refund
Being straight about this is fairer than burying it:
- Part periods. If you cancel part way through a month or a year you keep access to the end of it, and we do not refund the remainder on top. On a yearly plan that remainder can be most of a year, which is the trade for the lower price, so please cancel before it renews if you do not want another year.
- Time already used. A subscription you used and then decided against is not refunded after the first-period window above.
- A subscription we ended because the account broke our terms.
- Charges older than 90 days, unless the law requires otherwise.
If your situation is not on either list, write to us anyway. These are the rules we apply, not a reason to stop talking.
How to ask for a refund
Email connect@orowork.in from the email address on the account, with the clinic name and the invoice or payment in question. You do not need a form.
- We reply within 3 working days.
- If we agree a refund, we start it within 5 working days of agreeing it.
- The money goes back to the original payment method. We cannot send it anywhere else.
- Your bank usually takes a further 5 to 10 working days to show it. That part is theirs, not ours, and we cannot speed it up.
If a payment fails
A failed payment is not a cancellation. We email the account owner, you keep full access during a grace period, and the workspace only becomes read-only after that. Paying restores it straight away, and nothing is deleted at any point.
Contact
Billing, refunds and invoices: connect@orowork.in
Anything else: connect@orowork.in